To complain without fear of reprisal is the right of any Soldier, civilian, or family member seeking IG assistance. Problem solving is one the IG's primary missions. We take every complaint seriously; every case is given due diligence.

Give your chain of command/concern a chance to solve the problem/itself. Many problems must be addressed to the chain of command for resolution anyway.

If IG assistance is needed, contact your local IG first. IGs at higher commands will normally refer the case to the local IG for action.

Be honest- don't provide misleading information. Non-truths only serve as obstacles, as they hamper the resolution process. IGs will discover the truth. There can be penalties for knowingly providing false information.

Keep in mind IGs are not policy makers. Only commanders can give orders. The role of the IG is to advise the commander, and to help resolve issues.

IGs can only resolve a case on the basis of fact. A complaint or allegation must be supported with evidence.

Don't expect instant action on your request. Assistance cases, investigative inquiries, and investigations can take time.

Be prepared to take "No" for the answer. Regardless of how a case turns out, the IG will give an explanation, plus suggestions on how to resolve the issue(s).

What the IG can do for you.